Serena Hotels Wins 2021 TripAdvisor Travelers’ Choice Award.

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Serena Hotel Properties Recognized Among Best in Africa, based on Outstanding 2021 Traveler/Diner Reviews.



Nairobi, Kenya – May 31st, 2021 – Serena Hotels today announced it has been recognized as a Travelers’ Choice award-winner for Africa based on a full year of TripAdvisor reviews, over the last 12 months. Award winners are known for consistently receiving great travelers’/diners feedback, placing them in the top 10% of hospitality businesses around the globe.

Serena Tanzania properties


Mr. Mahmud Jan Mohamed, the Group Managing Director reiterated, “The guest’s recognition via Trip Advisor is a great honor. We thank our guests for showing confidence in us and promise to continuously improve our product and service. We are also grateful to all our staff for working tirelessly to make our brand remain a premier hospitality brand in Africa.”


Serena Rwanda Properties


The recognized properties are as below:



·         Ngorongoro Serena Safari Lodge


·         Mara Serena Safari Lodge

·         Zanzibar Serena Hotel

·         Serengeti Serena Safari Lodge

·         Arusha Serena Hotel

·         Lake Manyara Serena Safari Lodge

·         Dar es Salaam Serena Hotel


·         Kigali Serena Hotel

·         Lake Kivu Serena Hotel


·         Lake Elmenteita Serena Camp

·         Sweetwaters Serena Camp

·         Amboseli Serena Safari Lodge

·         Kilaguni Serena Safari Lodge


Serena Kenya Properties


“Winners of the 2020 Travelers’ Choice Awards should be proud of this distinguished recognition,” said Kanika Soni, Chief Commercial Officer at TripAdvisor. “The past year has been extremely challenging for tourism businesses. However, I have been impressed by how businesses have adapted to these challenges, implementing new safety and hygiene measures and utilizing technology to prioritize guest safety. The Travelers’ Choice Awards highlights the places that are consistently excellent – delivering quality experiences with the changing customer expectations. Based on a full year of reviews from customers, this award speaks to the great service and experience you provided guests amid a pandemic.”


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